Need some help?

Pacific Telephone & Data Service and Support

If you have a phone operational issue you may want to check out the phone users guides here or check the most popular topics in our FAQ or go ahead and complete the form below to log a support ticket. We’ll be in touch between 8:30am and 5pm Mon-Fri.

For immediate service including phone system repairs, or after hours service, call our support line on (02) 4922-7888 and select Option 1 outside of normal hours to transfer to our on call service technician. If our service technician doesn’t get to your call immediately, do leave a voice message to receive a call back. Note our emergency rates will apply for any remote or onsite support.

Log a Support Ticket

Company Name

First Name

Last Name

Email

Phone

Do you think a site visit is required?

No

Yes

Works Address

Service Request

- Service Request * -ServiceInstallationRemote support

Priority

- Priority * -Priority 3 (Low)Priority 2 (Medium)Priority 1 (High)

Order Number

Job Description

Date Required

Submit Form