Frequently Asked Questions

* Models: DK-616, DK824, NDK9000, XEN Alpha, XEN Axis, XEM Master, XEN IPK

To set the Clock/Calendar from a Multiline Terminal with an LCD connected to Port 01 or 02.
To be done from extension 100 or Port 01 or 02. To find these Ports, press Feature 4 on an idle handset.

Press FEATURE
Dial 9
Dial #
Dial current time eg: ” 0 3 2 9 “
Note: If only setting the time, Press FEATURE after making the changes
Press RECALL to toggle AM/PM
Press HOLD to advance to the calendar
Press RECALL to select the day of the week
Press # to move the cursor to the day of month setting
Enter the day by using the dial pad
Press RECALL to select the month
Press # to move cursor to the year setting
Enter the year by using the dial pad (only the last two digits are entered)
Press FEATURE

* Models: XEN IPK2, SV8100, SV9100, SL1100, SL2100

To set the Clock/Calendar from a Multiline Terminal with an LCD.

Press SPEAKER
Dial 7 2 8
Dial two digits for the hour in 24HR format eg: ” 1 5 ” for 3PM
Dial two digits for the minute eg ” 2 9 “
Phone will BEEP once
Press SPEAKER

To set the name that appears on a multiline terminal with LCD display.

Press SPEAKER
Dial 7 0 0
Dial the extension number of the phone you want to change the name on eg 1 1 0
Enter name from the keypad (The same way you did when texting before smart phones. For lowercase and numbers, just keep pressing to cycle characters. To move the cursor press # . To insert space press ## and for backspace use “FEATURE” button)
Press HOLD
Press SPEAKER

One of the causes, appart from the ringer volume being set too low, is that “Headset Ring” has been enabled. To disable Headset Ring:

Press Menu
Select (3) Settings
Select (4) Headset
Select OK
Select Exit.