Frequently Asked Questions

Check For Answers To Your Most Frequently Asked Questions

NEC Phone FAQ’s

  • How to change the time and date on NEC phone systems?

    * Models: DK-616, DK824, NDK9000, XEN Alpha, XEN Axis, XEM Master, XEN IPK

    To set the Clock/Calendar from a Multiline Terminal with an LCD connected to Port 01 or 02.
    To be done from extension 100 or Port 01 or 02. To find these Ports, press Feature 4 on an idle handset.

    Press FEATURE
    Dial 9
    Dial #
    Dial current time eg: ” 0 3 2 9 “
    Note: If only setting the time, Press FEATURE after making the changes
    Press RECALL to toggle AM/PM
    Press HOLD to advance to the calendar
    Press RECALL to select the day of the week
    Press # to move the cursor to the day of month setting
    Enter the day by using the dial pad
    Press RECALL to select the month
    Press # to move cursor to the year setting
    Enter the year by using the dial pad (only the last two digits are entered)
    Press FEATURE

    * Models: XEN IPK2, SV8100, SV9100, SL1100, SL2100

    To set the Clock/Calendar from a Multiline Terminal with an LCD.

    Press SPEAKER
    Dial 7 2 8
    Dial two digits for the hour in 24HR format eg: ” 1 5 ” for 3PM
    Dial two digits for the minute eg ” 2 9 “
    Phone will BEEP once
    Press SPEAKER

  • How do I change the name on my NEC phone?

    To set the name that appears on a multiline terminal with LCD display.

    Press SPEAKER
    Dial 7 0 0
    Dial the extension number of the phone you want to change the name on eg 1 1 0
    Enter name from the keypad (The same way you did when texting before smart phones. For lowercase and numbers, just keep pressing to cycle characters. To move the cursor press # . To insert space press ## and for backspace use “FEATURE” button)
    Press HOLD
    Press SPEAKER